One of the biggest issues of call center management is how to meet or exceed service levels while controlling payroll costs. More accurate forecasting, flexible scheduling and real-time adherence will make your daily call center management more effective by avoiding under or over staffing and ensuring agents are working when they are needed, directly resulting in improved service levels.

Our Call Center Management Software is providing you all the benefits to your organization relating calling and calling process that enable collaboration, performance improvement, and better business visibility across all customer touch points. If customer relationships are an important asset to your business, then effective CRM strategies and software are key.

Feature:-

• Upload Data in Excel format
• Call Status Report
• Date Wise Call Status
• Call History
• Upload Delivery Report
• Call History MDN